Privacy Policy

Last updated: March 23, 2026

1. Introduction

Jamii AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API services, website, and related products (collectively, the "Service").

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email (username) and authentication credentials
  • Name and contact information
  • Organisation name (if applicable)
  • Billing information (processed securely by our payment provider)

2.2 Usage Data

We automatically collect certain information when you use our API:

  • API call metadata (endpoint, timestamp, response status)
  • IP address and approximate geolocation
  • Request volume and usage patterns
  • Error logs and performance data

2.3 Content Data

To provide our AI services, we process the content you send through our API, including:

  • Text messages sent to chat endpoints
  • Audio files submitted for transcription
  • Images uploaded for analysis or description
  • Text content used for document generation
  • Natural-language database queries

3. How We Use Your Information

We use the information we collect to:

  • Provide the Service — process your API requests and return responses
  • Authenticate and authorise — verify your identity and enforce access controls
  • Improve the Service — analyse usage patterns to enhance performance and reliability
  • Communicate — send service updates, security alerts, and support messages
  • Bill and invoice — track usage for billing purposes
  • Ensure security — detect and prevent fraud, abuse, and security threats

4. Data Retention

We retain your data only as long as necessary to provide the Service and fulfil the purposes described in this policy:

  • Content data — processed in real time and not stored beyond the duration of your session, unless conversation history is explicitly enabled
  • Account data — retained for the lifetime of your account, plus 30 days after deletion
  • Usage logs — retained for up to 90 days for operational purposes
  • Billing records — retained as required by applicable tax and financial regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • AI model providers — we use OpenAI's API to process your requests; content is sent to OpenAI in accordance with their usage policies
  • Payment processors — billing information is handled by our secure payment provider
  • Legal obligations — when required by law, regulation, or valid legal process
  • Business transfers — in connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption in transit (TLS 1.2+) and at rest
  • JWT-based authentication with configurable token expiration
  • Role-based access control (admin, employee, customer)
  • Row-level data access restrictions
  • Regular security audits and monitoring

For more details, see our Security page.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at privacy@jamiiai.com.

8. Cookies

Our website uses minimal cookies strictly necessary for functionality (e.g., session management). We do not use tracking or advertising cookies. Our API endpoints do not set cookies.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: